About me
A seasoned IT leader with 8 years of experience in emerging technologies and application management, I specialize in integrating innovative systems and driving product development. In my current role, I’ve led the introduction of a new CRM to bolster productivity and operational structure, developed a brand-new customer-centric application, and implemented automation workflows to streamline internal processes and enhance customer service experiences. My previous roles have included doubling SaaS product licenses and enhancing user experiences through optimized support and superior customer service.
I am actively engaged with the latest AI trends and have been experimenting with my own AI-hosted services to further integrate artificial intelligence into our workflows to boost efficiencies and lower AI costs. My expertise encompasses accounts and CRM management, data analysis, and delivering high customer satisfaction. Trained in software development, I'm proficient in MS Office, Adobe Suite, and possess strong skills in development, design, marketing, and project management.